Last updated: August 13, 2025
Homekeepers Pro (“we”, “us”) respects your privacy. This Policy explains what we collect, how we use it, and your choices. It is designed to align with Canadian privacy laws, including PIPEDA and Alberta’s PIPA.
1) Information We Collect
• Contact & account info: name, email, phone, address, neighbourhood.
• Service details: property type, access notes, preferences, checklists, photos of work areas (if permitted).
• Billing: invoice history, payment method tokens (processed by our payment provider — we do not store full card numbers).
• Communications: emails, messages, call notes, feedback.
• Referral data: referral codes/links, who referred you and whom you referred.
• Website & analytics: cookies, device/browser data, IP address, pages viewed, campaign/UTM sources.
2) How We Use Your Information
• To provide and manage services, bookings, and your Client Hub.
• To create quotes, schedule teams, and track service notes/checklists.
• To process payments and send invoices/receipts.
• To communicate about appointments, updates, promotions (with your consent, where required).
• To operate referral credits and promotions.
• To maintain safety, prevent fraud, and comply with legal obligations.
• To improve our website and services via aggregated analytics.
3) Legal Bases (PIPEDA/PIPA concepts)
We rely on: your consent, contract necessity (to deliver services you request), and legitimate interests (e.g., improving services, preventing fraud). You may withdraw consent where consent is the basis, subject to legal/contractual limits.
4) Cookies & Analytics
We use essential cookies for site operation and optional analytics/advertising cookies to understand usage and measure campaigns. You can manage cookies in your browser and, where applicable, via our cookie banner.
5) Sharing & Service Providers
We share information with trusted third parties who help us operate (e.g., booking/CRM platform, payment processors, email/SMS tools, cloud hosting). They process data only on our instructions and must protect it. We may disclose information if required by law or to protect rights/safety.
6) Storage Locations & Transfers
Data may be stored in Canada and, in some cases, securely processed in other jurisdictions by our providers. Where data is processed outside Canada, it may be subject to foreign laws and lawful access requests.
7) Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is 100% secure, but we aim to protect your data to industry standards.
8) Retention
We keep personal information only as long as necessary for the purposes above and to meet legal/accounting requirements, then securely delete or anonymize it.
9) Your Rights
Subject to applicable law, you may:
• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for marketing at any time (unsubscribe).
• Request deletion where appropriate (e.g., when we no longer need the data and there is no legal basis to keep it).
To exercise these rights, contact us at info@homekeeperspro.ca.
10) Children’s Privacy
Our services and website are not directed to children under 13. We do not knowingly collect personal information from children.
11) Marketing Preferences
You can opt out of marketing emails/texts at any time (unsubscribe link or reply STOP). Transactional messages (appointments, invoices) will still be sent as needed.
12) Referral Tracking
If you use a referral link, we record that referral so credits/discounts are applied correctly. If a new client books outside the link, we can manually attribute the referral when they mention it.
13) Changes to this Policy
We may update this Policy from time to time. We will post the new version with an updated “Last updated” date. Material changes will be highlighted where reasonable.
14) Questions or Complaints
• Contact us: info@homekeeperspro.ca | +1 (403) 807‑8701
• You may also contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) or the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated.